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      Level 4: Cyber Security Incident Response Process (CSIRP)

      At the SOC’s most advanced level are managers and chief officers and they will be more engaged and execute this process. This group oversees all SOC team activities and is responsible for hiring and training, plus evaluating individual and overall performance. Level 4's step in during crises, and, specifically, serve as the liaison between the Security team and the rest of the organization. They are also responsible for ensuring compliance with organization, industry and government regulations.

      Level 3: Proactive security operations

      The security managers are informed and specialist crew are involved and begin moving from reactive to proactive security actions. Personnel are likely expert security analysts who are actively searching for vulnerabilities within the network and hunting for threats. They will use advanced threat detection tools to diagnose weaknesses and make recommendations for overall security improvement. Within this group, you might also find specialists, such as forensic investigators, compliance auditors or cybersecurity analysts. They will decide to escalate Level 4.

      Level 2: Cyber Incident Remediation

      These personnel can quickly get to the root of the problem and assess which part of your infrastructure is an issue or at risk. They will follow a well defined playbook process and makes decision to remediate the problem based on knowledge of the issue and environments. They will flag certain issues for additional investigation outside of the incident response protocol and when to escalate to Level 3.

      Level 1: First responders

      The first line of incident responders are group of security analysts who will be eyes on glass 24x7 and watch for alerts. They are primarily tasked to look at the urgency of an alert, can it be solved within their confines which is automated playbook / orchestration or follow up on established playbooks. Based on the above they play a role to escalate to Level 2. They are also responsible to run statistics and SOC reports for review. Behavioral analytics and AI based beta models are adopted for advanced needs to act as L1.